Acer Recertified
Acer Recertified Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acer Recertified has 1.6 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT BUY", "Dont buy from this company".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Bad customer service - rude team
DO NOT RECOMMEND any "Acer Recertified" or refurbished products from this company. The support line is extremely unprofessional, including the manager that I spoke to.
Unfortunately the monitor I purchased has had issues outside of the warranty, which I completely understand.
What I don't find acceptable is that the email support team wasted a bunch of my time telling me that they would be able to help me, they sent me packing instructions for the monitor and everything. I went through the process as they asked me to, only at the last final moment they told me that they can't help me due to it being out of warranty.
I told the support person via email that I was upset that they had wasted my time, and I wanted to escalate this. It's fine if you can't help me, but don't send me on a wild goose chase when you can't even help.
The support person just copy-pasted what they said before, which is that they can't help because of the warranty.. I called the phone support line to complain and the manager was just telling me that it's out of warranty, he was acting like it's ridiculous that I am not aware of their warranty before opening my initial ticket..
What a terrible company lol.
Just apologize and tell me that it's not going to happen to future customers due to improving things from my complaint. It's not that hard guys.
Preferred solution: Apology
User's recommendation: DO NOT BUY
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe company sells items that fall apart and does not work properl
- Dont honor their warranty
Preferred solution: repair of item
User's recommendation: Dont buy from this company
Won't honor warranty
Preferred solution: Replacement
Beware! Beware!
i sent my acer 312 for repair, never returned
Lost my computer several times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mcallen, TexasAcer Recertified - Teleplant, 5201 George Mcvay drive, suit G, Mcallen in Texas 78503
- Replay to customer emails once a day only
- Never answer their phone 1-844-433-8476
Preferred solution: Full refund
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Should've tried harder, or contacted higher up ebay or acer.com
You know so much. Acer Recertified has nothing to do with Acer.
There IS no higher up. They're a 3rd party company that only uses the NAME Acer.
And if you're looking for a recertified HP laptop, you'd find the same company called "HP Recertified." Instead of being so patronizing, choose to be kinder and actually helpful. If you can't do that, be kind and helpful by saying nothing at all.